Operations Support Manager - Northeast Zone

US-PA-Philadephia
Requisition ID
2018-22663
# of Openings
1
Talent Area
Field Operations

Overview

Reporting to the Zone Vice President of Operations, this position collaborates with the Financial Planning and Analysis team to represent the central point of contact for Regional Managers for all matters that involve sales and profitability. This position will be assigned to the Northeast Zone (Maine, New Hampshire, New York, Massachusetts, Connecticut, Pennsylvania, New Jersey, Delaware, Maryland, Virginia, and North Carolina).

Responsibilities

  • Support ZVP and RMO in interpreting business reports, setting priorities and action steps to address store sales opportunities and/or areas for increased performance to maximize profits, improve labor productivity, and reduce shrink.
  • Work with RMOs to assist in training Store Management in tools and reports to analyze and control shrink
  • Review monthly store expenditures identifying areas of opportunity by store and make recommendations to ZVP and RMOs on ways to decreases expenses in the stores
  • Participates in cross-functional business review meetings
  • Introduces tools, reports, and measures to maximize labor productivity through scheduling and other operational efficiencies
  • Analyzes exception based reporting for Regional financial reporting and operational metric reporting. Recommends necessary tools to increase exception visibility, and performance by store.
  • Develop expense control initiatives by assessing best practices.
  • Work with RMOs to drive guest engagement, monitor results by store and report on opportunities to improve
  • Ability to travel 40% - 50% of the time throughout the Zone to include over nights and occasional weekends

 

Qualifications

  • 4 Year Degree preferred
  • Minimum 4years multi-unit management or grocery big box retailer experience
  • Experience with data analysis and using data to drive actions

 

What you bring to the job:

  • Proficient in data analysis
  • Highly detail oriented
  • Strong communication skills – both oral and written
  • Strong business acumen and understanding of P&L
  • Ability to take initiative and work independently
  • Ability to partner effectively with internal customers and cross functionally
  • Excellent time management
  • Ability to perform in an intense, fast paced environment

 

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